X2Net BrowserPal

Frequently Asked Questions

Q1	I see there is a slightly newer version of X2Net BrowserPal available. Can I just download it and install it over the top of my existing version?
	Yes. You should stop (use File/Terminate) your currently running copy of X2Net BrowserPal before installing the new one. As with all software installations you should make sure you have a current backup. We don't expect any problems with installation of newer versions, but it is simply good computing practice. If you already have a licensed copy and the new version you have seen has the same major version number then it is a free upgrade (refer to the Upgrade Policy topic for full details).
Q2	X2Net BrowserPal doesn't seem to be doing anything when I try to use it from the Context Menu in IE. I right-click on an edit field in Internet Explorer and then select the X2Net BrowserPal>>> command, but nothing happens.
	Your copy of Internet Explorer is failing to load the X2Net BrowserPal Browser Helper Object (BHO). Some versions of Internet Explorer have had bugs that prevent X2Net BrowserPal loading correctly (particularly IE 5.0), and some other Internet Explorer add-ons have bugs that can cause problems. Try upgrading to the latest version of Internet Explorer from the Microsoft web site at http://www.microsoft.com
Q3	I've forgotten my password and can't get at my data.
	I'm afraid there is absolutely nothing we can do. The 256 bit RijnDael encryption used in X2Net BrowserPal is effectively uncrackable with current knowledge and technology.
Q4	The Lock command is grayed out. Why?
	Because you haven't selected to encrypt your data and haven't supplied a password.
Q5	I get "out of resources" problems and Access Violations at startup and I've never managed to get X2Net BrowserPal running.
	This is probably your video driver. Try switching to a Microsoft generic video driver using Windows Setup and see if the problem goes away. If it does you need to contact your video card manufacturer for a new driver.